Trust
How we protect what you entrust to mittiPaw
Pet care information is personal. Here's a plain description of how mittiPaw handles it, and where its limits are.
Pre-release security review completed
This is a mittiPaw transparency mark, not a third-party security certification.
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Your information
Account information, pet profiles, health records, reminders, and documents you add to mittiPaw are stored under your account. We use reasonable technical and organizational safeguards to help protect this information, and data is transmitted over encrypted connections (HTTPS/TLS). No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Pet-level access
Access to a pet's records is tied to signed-in accounts and to that specific pet. A pet's documents, health records, and care history are not open to other mittiPaw users by default — access follows the pet, not just the app login.
Family access
When you invite family members to a pet through Family Care, they're given a role — editor or viewer — that controls what they can see and change. Only the pet's owner can remove a member's access. Please only share a pet with people you trust.
Health documents
When you scan or upload a document, mittiPaw processes it to extract and organize its content, and may use an AI provider to help summarize it in plain language. This processing may run on our own servers and, depending on configuration, may involve cloud document-processing providers under their own security commitments. Automated or AI-generated results can be incomplete or incorrect, so we ask you to review extracted information before relying on it.
App and backend protection
mittiPaw's backend enforces access rules at the data layer, not only inside the app, so that requests for a pet's records are checked against your account and permissions on every request. We continue to review and strengthen these protections as the app grows.
AI with boundaries
mittiPaw uses AI to help organize, extract, and explain care information you provide. It does not diagnose conditions, prescribe treatment, or replace veterinary advice. Always consult a qualified veterinarian for medical decisions about your pet, and seek emergency veterinary care when needed.
Testing before release
Before permissions, backend protections, or release flows reach a wider group of people, we test them with a small group first. This is one reason mittiPaw currently grows carefully rather than all at once.
Reporting a problem
If you believe you've found a security issue, or something in mittiPaw isn't behaving the way this page describes, please contact support@mittipaw.com.